Achiever CRM is an advanced Customer Relationship Management (CRM) solution with rich functionality that is complemented by a robust, scalable and customisable database that provides comprehensive links to email, eBusiness and ERP systems. The Achiever CRM solution is an enterprise-wide solution that encompasses Sales, Marketing, Customer Service and Support.

What is Achiever CRM?

Achiever is a solution to help an organisation achieve a Customer Relationship Management 'culture'. It improves the method of interaction you have with your clients and prospective clients.

Achiever Sales

• Track enquiries through to completion
• Generate Proposals and Quotes quickly and easily
• Produce Sales Forecasts complete with %chance
• Lead qualification based on customer defined criteria
• Products database that can be synchronised with the stock system
• Diary function that synchronises with Microsoft Outlook
• Partner and 3rd management facilities
• Competitor tracking and analysis
• In-built reports and analysis generator
• Data synchronisation module to ensure field sales engineers have the latest information to hand

Achiever Marketing

• Record and monitor Marketing Campaigns and Activity
• Track Marketing Costs versus revenue generated
• Monitor lead source on all incoming enquiries
• Generate targeted mail, email and fax shots
• Produce cost per lead and campaign analysis reports
• Lead qualification
• Data cleaning and telemarketing tools
• Telephony Integration (CTI) to monitor and record the number of calls made by the Telesales/Telemarketing department

Achiever Customer Services

• Monitor and track customer contact and activity
• Record and store complaint and issue information
• Store and monitor Service Level Agreements (SLA)
• Record and monitor (Support) Tickets and Calls in accordance with the SLA
• Quickly access customer information including current account status and other financial information from the Accounts system in one central location
• Telephony Integration to enable automatic number recognition and location of customer file

Achiever Management

• In-built easy to use Report Writer to generate Management Reports
• Standard reports included as part of package
• Easy to customise tool to ensure that mandatory information for analysis is completed
• Activity Management tools to analyse staff and/or customer tasks
• Sales/Lead qualification and forecasting functions to speed up quotation production and improve quality of leads
• ODBC compliant tool to enable generation of reports using other popular external packages such as Crystal Reports
• Ability to generate Pivot Charts using current data to analyse success of marketing campaign or sales individual, for example