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Microsoft CRM
Microsoft Business Solutions CRM helps mid-market businesses build profitable customer relationships. Integrated Sales and Customer Service modules enable employees to share information to improve sales success and deliver consistent, efficient customer service.
Sales and customer service features include leads and opportunity management, a complete view of customer history, automated incident management, and a searchable knowledgebase.Microsoft Business Solutions CRM also includes reporting tools for accurate forecasting and measurement of business activity and employee performance.
Built using Microsoft .NET–connected technologies, Microsoft Business Solutions CRM is easy to deploy, customize, and use, accessible from Microsoft Outlook® and the Web, integrates with other business applications, and scales as your business grows.
Works the way you work
An easier way to manage and develop customer relationships
Use Microsoft CRM for Microsoft Office Outlook to send and manage e-mail, store business contacts and manage your appointment calendar without having to switch between applications.
Manage customer communications and business relationships within Microsoft CRM's native Microsoft Outlook Experience
Centralize customer information. Keep customer information in a single place. Establish a single view of customer relationships across your organization.
•Schedule appointments and meetings. Arrive prepared for important customer meetings. Access sales opportunities, campaign offers and customer service history within each appointment.
•Unify customer e-mail and responses. Say good-bye to "copy and paste" for integrating your inbox and CRM e-mail.
Automatically capture entire discussion threads within your customer history records.
For more information about Microsoft Dynamics CRM follow the Quick links at the top of the page. If you would like to arrange a demonstration then please ‘click here’ and fill out the Enquiry Form. | 
