We are able to provide a range of support solutions according to your business requirements and budget. We appreciate that every business is different and your critical dependence upon your I.T. varies. We also appreciate that different clients have varying levels of in - house skills. For example those that have an internal I.T. Manager will not require the same level of cover as a client with no internal I.T. resource.
As with all Sense Support Services all customer support calls are logged in our Customer Care System and every call is monitored to ensure we handle it quickly and efficiently. A call is not completed until our client confirms that the problem has been solved to their total satisfaction. Your account manager can provide you with periodic reports which demonstrate the levels of service we are giving, this data is also used to ensure our clients that they are getting value for money when it is time to renew a contract.
Here are some of the support products and services we offer to maximise your investment in hardware and networks:
Cover Details
Silver
Gold
Telephone Assistance –Unmetered
Yes
Yes
BACKUPS
Remote Dial In Twice Weekly to Check the Status of your Backups and advise accordingly.
No
Yes
ANTI VIRUS
Remote Dial In Weekly to Check the Status of your Anti-Virus Software on the Server. If it is found that these need updating then we can carry this out.
No
Yes
SOFTWARE UPDATES
Remote Dial In Weekly to ensure that all Microsoft Security Updates and Patches are installed on your Server.
No
Yes
*** Microsoft Small Business Server 2003 Only ***
Monitoring system Critical Events such as : Stopped Services Disk Space Usage Unauthorised System Access
